01
Answer with confidence
Concierge responds to common customer questions instantly using your approved business knowledge.
AI concierge for business conversations
GraceSoft Concierge
A calmer way to manage WhatsApp enquiries.
GraceSoft Concierge, part of Sentinel, helps your business answer questions, recommend booking slots, and route conversations with confidence, all through WhatsApp, with human handover when it matters.
Calendar-aware
Human handover ready
Built for office teams
Fast responses, lower queue pressure
Escalation context included
Built for businesses that need more than auto-replies.
Concierge, as part of Sentinel, combines intelligent responses, booking logic, and seamless escalation into one dependable WhatsApp experience, so every enquiry feels handled, not deflected.
How it works
From enquiry to resolution in three clear steps
02
Book with clarity
When customers need time with you, Concierge checks availability and recommends the next best options.
03
Escalate with context
When a conversation needs a human touch, Concierge passes it along with the right context, so your team can step in without starting from scratch.
Use cases
Designed for your daily operations
Customer enquiries
Answer common questions instantly without making customers wait.
Booking coordination
Handle appointment requests quickly with practical slot recommendations.
Lead qualification
Capture intent early and route serious enquiries where they need to go.
FAQ resolution
Respond consistently using approved business information.
Human handover
Escalate smoothly when nuance, urgency, or judgment is needed.
After-hours support
Stay responsive even when your team is offline.
Book a Demo
Tell us how Concierge can support your business.
Whether you're handling enquiries, bookings, or high-volume customer conversations, Concierge helps your team stay responsive without losing the human touch.
Built for businesses that value clarity, responsiveness, and trust.